Kent University

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Kent Services has long recognized that the goal of training is to increase proficiency and build confidence. These are done in state-sanctioned, certified training centers with veteran training officers and state-of-the-art teaching materials to administer both the Unarmed and Armed license courses.  Through these courses the officers are introduced to critical criteria. The following courses are offered to Kent Officers through Kent University™:

Conflict Resolution and Problem Solving  / Conflict Resolution Awareness
  • Recognizing Conflict
  • Solution Considerations
  • Situational Dialogue
  • Mutual Resolution Outcomes
Legal Issues and Civil Liability; Security Officer’s Legal Power and Limitations
  • Statutory Legal Authority, Ch. 493 F.S.
  • Private Property vs. Public Property
  • Negligence / Failure to Perform
Basic Emergency First Aid- AED/CPR HeartSaver™ by the American HeartAssociation®
  • AED – CPR Training: American Heart Association
  • First Aid
  • Limitations to Assisting
  • Good Samaritan Act
Emergency Procedures
  • Power Outages
  • Flooding Situations
  • Fire Detection / Prevention
  • Evacuation Procedures
  • Emergency Communications
  • Police, Fire, or Rescue Needs
  • Hurricane Preparedness
Ethics and Professional Conduct
  • Code of Conduct
  • Professional demeanor / Behavior
  • Uniform Standards
  • Confidentiality
  • Duty Assignments
  • Public and Human Relations
  • Interpersonal Relations
  • Supervision of Juveniles
Observation Techniques and Report Writing
  • Standard Shift Reports
  • Interview Techniques
  • Incident Reporting
  • Types of Reports
Patrol Techniques
  • Foot Patrol
  • Facility Ingress and Egress
  • Crime and Accident Prevention
  • Safety in the Workplace
  • Crime Scene and Accident Scene Protection
Proper Use of Equipment
  • Proper Use and Responsibility
  • Proximity Guards, Degi Readers (if necessary)
  • Key Control
  • Equipment Inventory
  • Telephone and Radio Usage / Proper Care
  • Cleanliness of Work Area
Disaster and Emergency Procedures
  • Hurricane Preparation /Response
  • Tornados, Fires, Floods
  • Disaster Security Operations
  • Crowd Control
  • Fire Detection, Suppression, and Life Safety

All new employees will be required to attend a Kent Services Orientation class.  This class outlines our company’s policies, procedures and culture.  We provide the employee with a clear understanding of what is expected from them and the service levels we provide our clients.  Customer Service training is emphasized as well as interpersonal communication, report writing and every form of communication that will be used at your property during the course.